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Our Business Address is:
Filament Brands, 830 Fourth Avenue South, STE 400, Seattle WA 98134, USA

Shipping & Returns


Ground service orders will ship from the warehouse in 2-3 business days and deliver approximately 5-7 business days after shipment.

Standard Overnight, 2nd Day and Express Saver (3 day) shipping methods:

Orders confirmed before 2PM Eastern time will ship from the warehouse that same day. If the order is confirmed after 2PM Eastern, it will ship from the warehouse the next business day. Business days are Monday – Friday excluding major holidays.

Shipping ONLY in the US. No shipping to PO Boxes, APO, American Samoa, Armed Forces, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, Virgin Islands.

Warranty Returns

RBT guarantees everything we make.

Returns Under Warranty: If your RBT product breaks with normal use under warranty, you may return it WITHOUT THE CASE for repair or replacement.

When shipping, please include a copy of your proof of purchase.

Please note that the RBT Consumer Service Division is set up primarily to service broken products under warranty for individual consumers. If you are inquiring about service on behalf of a business that distributes RBT products, please contact your sales representative for vendor specific information.

Ship via a traceable method to:

Taylor Precision Products
2220 Entrada Del Sol
Suite A
Las Cruces, NM 88001

For returns outside of the Contiguous U.S. please contact consumer service for shipping charges that apply.

Refund/Return Policy

RBT will accept returns within 30 days of the original purchase if the RBT Product was purchased directly from If the RBT product was purchased from a retailer or other reseller of RBT products, then you must return the RBT Product to such retailer/reseller, in which case your return will be covered by the return/refund policy of that retailer/reseller. If the item was purchased directly from and you would like to proceed with a refund, please contact Consumer Service by phone Toll Free 1-888-748-8814 with your original order number and payment information. Accordingly, please have this information readily available. RBT will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an e-mail which will include your RGA number & instructions for the return along with the return label. Shipping & Handling costs will not be refunded however RBT will pay the freight to get the product returned for a refund. For approved returns, RBT will refund to you the purchase price you paid for the returned RBT Product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less Shipping & Handling charges. Please allow 5-7 business days after receipt of your return for your credit to be reflected on your credit card statement.

If you have any questions please contact Consumer Service or 888-748-8814.